When a Damp Proofing specialist finishes a treatment they should be confident enough to offer a guarantee on their work. Unless stated otherwise during the damp survey, Peter Cox cover all of our Damp Proofing treatments for 20 years.
Peter Cox expect our customers to experience total peace of mind, so our guarantee covers all aspects of our damp proofing treatment. This makes our damp proofing guarantee an exception to the rule in an industry where guarantees will often only cover certain chemicals or works.
Peter Cox also pride ourselves on our industry accreditations. We have to answer to the high standards of the industry bodies that endorse us and we believe our genuine and transparent guarantee plays a massive part in that.
We can also offer Insurance Backed Guarantees (IBG) to our customers, via Guarantee Protection Insurance Ltd (GPI).
The purpose of an IBG is to provide insurance backing to a written workmanship and/or material guarantee, given by a building contractor to a domestic or commercial customer (the owner of the insured works). Ask your surveyor or local branch contact for more information.
We pride ourselves on a high level of customer satisfaction but on the rare occasions when sometimes goes wrong we want to fix it. If you believe your Peter Cox Damp Proofing treatment has not worked, and it is covered by our 20 year guarantee, do not hesitate to contact us so we can perform re-inspection of your property.
If our Damp Proofing treatment hasn’t worked and it is under guarantee, we’ll put it right – simple as that. All we need you to do is keep your property repair guarantee and survey report paperwork.
To find out more call Peter Cox today on 0800 633 5712 or our use our online contact form.
*Survey enquiries for your local branch will be directed to our dedicated central survey control teams across the UK. Calls to 0800 and 0808 numbers are free unless you are calling from a business phone, in which case the rate will be set by your provider.