Problem
The name woodworm is the commonly used generic term for a number of wood boring insects. These lay their eggs on or in timber and their larvae feed upon the cellulose in the wood boring through it to leave a network of tunnels, thus damaging and weakening the structure.Solution
The first necessary step is a professional survey to locate the areas of woodworm infestation, identify accurately the species involved and determine whether it is active or not. In domestic property it may be necessary to lift floorboards and gain access to roof voids. In many cases areas requiring woodworm treatment are obscured by a heavy accumulation of dust and old building debris. These must all be cleaned before treatment. Roof insulation also needs to be lifted to gain access to the timbers.
What if there are bats in the roof?
I'm sure that businesses come and go in your trade but your Company has been in existence for a long time. My recent experience demonstrates why this is the case.
Our 30 year guarantee had almost expired when we recently discovered woodworm infestation in the previously treated roofing joists. I understood why you wanted to charge the refundable fee for the survey and took the risk in requesting it. However, I anticipated that you would attempt to "wriggle" out of the guarantee and was ready for an argument with your surveyor. My cynicism was totally unfounded. Your surveyor efficiently identified the problem and confirmed that the area would be re-treated - I didn't have to say anything. Your operative subsequently did the treatment work efficiently and with a high standard of housekeeping. In both cases, they were friendly and courteous.