Peter Cox has been providing guarantees for over 40 years. Backed by the company’s extensive experience and trading history they represent a reliable assurance for both private and commercial customers.
Where specified as applicable in our Survey Report, the following standard Guarantee terms apply:
- Damp Proofing 20 years
- Waterproofing 5 years
- Waterproofing 10 years
- Woodworm & Wet/Dry Rot Treatments 20 years
- Remedial Wall Ties 20 years
- Thermotek Masonry Protection 10 years
What if something goes wrong?
Whether our work is under guarantee or not, if you feel dissatisfied in any way with the service you have received, we want to hear from you. We usually send out a questionnaire with the guarantee so this is a first opportunity for you to express your views.
We pride ourselves on a high level of customer satisfaction but on rare occasions things may go wrong.
So if you feel you’ve cause for complaint, contact the branch who handled the work for you and explain why you are dissatisfied.
If our treatment hasn’t worked and it’s guaranteed, we’ll put it right – simple as that.
You need to contact the local office whose address will be found on the survey report documents.