When a professional dry rot specialist completes a treatment they should be confident enough to offer a guarantee on their work. This is why, unless specified otherwise during the initial property survey, Peter Cox will always guarantee our dry rot treatment for 20 years.
Peter Cox want our customers to experience total peace of mind, so our guarantee covers all aspects of our dry rot treatment – making our property repair guarantee rare in an industry where guarantees will often only cover certain chemicals or works.
Peter Cox also pride ourselves on our credibility. We have to answer to the high standards of the industry bodies that accredit us and we believe our honest and meaningful guarantee plays a major part in that.
We can also offer Insurance Backed Guarantees (IBG) to our customers, via Guarantee Protection Insurance Ltd (GPI).
The purpose of an IBG is to provide insurance backing in the unlikely event that Peter Cox could fulfil our guarantee (if the company went out of business for example). In this instance the policyholder would have their guarantee honoured by another PCA approved contractor.
We pride ourselves on a high level of customer satisfaction, but on the rare occasions when something goes wrong we want to fix it. If you believe your Peter Cox dry rot treatment has not worked, and it is covered by our 20 year dry rot guarantee, do not hesitate to contact us so we can perform re-inspection of your property.
If our dry rot treatment hasn’t worked and it is under guarantee, we’ll put it right – simple as that. All we need you to do is keep your dry rot guarantee and survey report paperwork.
To find out more call Peter Cox today on 0800 633 5712 or use our online contact form.
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*Survey enquiries for your local branch will be directed to our dedicated central survey control teams across the UK. Calls to 0800 and 0808 numbers are free unless you are calling from a business phone, in which case the rate will be set by your provider.