Your operator, i.e. the man who installed the new damp course and then replastered, was excellent – courteous, considerate, extremely hard working and obviously expert at his job. The surveyor was helpful and seemed well informed, though he was not able fully to explain the cause of some of the damp in our kitchen. He helpfully came a second time at short notice to clarify an issue for your operator, and was also happy to answer a query we had on the phone. Altogether, a good experience. Of course, whether the new damp course will work remains to be seen.