TrustMark
Peter Cox is a registered contractor under the Government sponsored
TrustMark scheme and complies fully with its code of practice. This
includes offering private home owners the option of purchasing insured
protection to cover their deposit, work in progress and long term
guarantee. |
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What if something goes wrong ?
Whether
our work is under guarantee or not, if you feel dissatisfied in any
way with the service
you have received, we want to hear from you. We usually send out a
questionnaire with the guarantee so this is a first opportunity for
you to express your views. We pride ourselves on a high level of
customer satisfaction but that is not to deny that on occasions
things don't go the way they should.
So if you feel you've cause
for complaint, contact the
branch who handled the work for you and explain why you are
dissatisfied.
Guarantee Claims
If our treatment hasn't worked and it's
guaranteed, we'll put it right – simple as that.
You need to
contact the local office whose address will be found on the survey
report documents.
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