FREQUENTLY ASKED QUESTIONS

If you’re confronted with dampness and timber problems for the first time, remember that many other home owners will probably have had to deal with them as well, so here’s how you can benefit from their experience – by browsing through the questions we are most frequently asked.

If you can’t find the answer you’re looking for, then go to our ‘Ask the Experts’ page and let us help you on a one-to-one basis.

Surveys
Guarantees
Damp Problems
Timber Repairs
Wall Tie Failures
Basement Waterproofing
Condensation
Miscellaneous / Other

I have recently had a dpc installed by your company. I gave the information on replastering to a recommend plasterer, but the plaster covers the holes were the dpc was inserted with a gap between the plaster and the wood floor. Is this correct ?

Ideally the new plaster should end in line with the dpc drill holes and extend no lower. This is particularly important with the top skim coat. The gap between the plaster and the floor is also the correct detail.