Print this pageFREQUENTLY ASKED QUESTIONS
If you’re confronted with dampness and timber problems for the first time, remember that many other home owners will probably have had to deal with them as well, so here’s how you can benefit from their experience – by browsing through the questions we are most frequently asked.
If you can’t find the answer you’re looking for, then go to our ‘Ask the Experts’ page and let us help you on a one-to-one basis.
If you can’t find the answer you’re looking for, then go to our ‘Ask the Experts’ page and let us help you on a one-to-one basis.
Do you charge for carrying out a survey ?
It depends on the circumstances, ie the nature of the problem, whether a written report is needed and when the work is likely to go ahead. Our local office will be able to advise you on this - you can contact them free on 0800 789 500. We would normally charge on pre-purchase surveys and for wall tie inspections because they take longer and require access facilities to be arranged. If the work goes ahead, any survey fee charged is generally deducted from the repair cost..
